Ordering & Payment
Add any shade to your cart from the shop page, then go to your cart and either pay by card through Stripe or tap "Order via WhatsApp" to confirm Cash on Delivery instead. We'll confirm delivery details with you directly.
No account is required. Your cart is saved on your own device so you can come back to it, and checkout happens either by card or through a short conversation on WhatsApp.
Yes — adjust the quantity directly from your cart before checking out. Each shade is limited to 3 pieces while in stock.
You can pay securely by card through Stripe Checkout at the time of order, or choose cash on delivery / bank transfer after confirming over WhatsApp. We never see or store your card details — Stripe handles that directly.
We only collect what's needed to fulfil your order — your name, address, and any note you add. See our Privacy Policy for full details.
Shipping & Returns
We currently deliver across all seven Emirates of the UAE. See our Shipping Policy for estimated timelines by Emirate.
Dubai orders typically arrive within 1–2 business days; other Emirates within 2–4 business days, depending on location.
If it's unopened, unused, and in its original packaging, yes — within 7 days of delivery. Once a lipstick has been opened or used, we can't accept it back for hygiene reasons. Full details are in our Refund Policy.
Message us within 48 hours of delivery with photos of the item and packaging, and we'll arrange a free replacement or full refund.
The Product
Every Lumi shade shares the same formula, built for up to 8 hours of transfer-resistant wear, depending on factors like eating, drinking, and climate.
We list the full ingredient list on the product page and on the packaging. If you have known sensitivities or allergies, we recommend reviewing the list carefully and doing a small patch test before full application.
Still have a question? We're a short message away.