Privacy Policy

1. Information We Collect

When you use our Site or place an order, we may collect:

• Contact details you provide in the cart form, such as your name, delivery address, and any note added to your order.
• Order details, including the products, shades, and quantities you select.
• Communications you send us via WhatsApp, phone, or any other channel, including your phone number.
• Cart data stored locally in your browser (see Section 5) so your selections persist between visits.

We do not collect or store payment card details on this Site, as checkout is completed directly with our team.

2. How Information Is Collected

Information is collected directly from you when you fill in the cart form, send us a WhatsApp message, or call us. We do not use third-party analytics or advertising trackers on this Site beyond standard web font and hosting infrastructure.

3. How We Use Your Information

We use the information you provide to:

• Confirm, process, and deliver your order.
• Communicate with you about your order, including delivery updates and refund requests.
• Respond to questions or feedback you send us.
• Improve our products, packaging, and customer experience.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. WhatsApp & Third-Party Messaging

Our checkout flow uses WhatsApp to receive and confirm orders. When you tap "Complete Order on WhatsApp," your cart details and any information you've entered are placed into a pre-filled message that you choose to send. This message and any further conversation are subject to WhatsApp's own privacy policy and terms, which are outside our control. We recommend reviewing WhatsApp's privacy practices if you have concerns.

5. Cookies & Local Storage

This Site uses your browser's local storage (not third-party cookies) to remember the contents of your shopping cart between visits, so you don't lose your selection if you navigate away. This data stays on your device and is not transmitted to us unless you complete an order. You can clear this at any time by clearing your browser's site data.

6. Sharing of Information

We may share your information with:

• Delivery partners, to fulfil and deliver your order.
• Legal or regulatory authorities, where required by UAE law.
• Service providers who help us operate our business (such as hosting providers), under confidentiality obligations.

We do not share your personal information with third parties for their own marketing purposes.

7. Data Retention

We retain order and communication records for as long as necessary to fulfil orders, manage returns or warranty claims, and comply with our legal and accounting obligations under UAE law, after which they are securely deleted or anonymised.

8. Data Security

We take reasonable technical and organisational measures to protect the information you share with us. However, no method of electronic communication or storage is completely secure, and we cannot guarantee absolute security, particularly over third-party platforms such as WhatsApp.

9. Your Rights

You may ask us to access, correct, or delete the personal information we hold about you at any time by contacting us directly. We will respond to verified requests within a reasonable timeframe, subject to any legal obligations we must comply with.

10. Children's Privacy

This Site is not directed at children, and we do not knowingly collect personal information from individuals under the age of 18.

11. Updates to This Policy

We may revise this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date.

12. Contact Us

If you have questions about how we handle your information, please reach out.